Strategic Planning

Are You Making These Equipment Rental Mistakes?

Renting equipment can be a great cost-saving initiative for a business, giving it access to the necessary equipment without its having to invest in long-term maintenance needs or upfront cost.

Ben Preston

7 Ways to Turn Your Parts into Profit

The pandemic has created a shift toward digitization like we have never seen before.

Dirk Beveridge

Reject the Status Quo to Redefine Your Relationship With Your Customers

In 2010, the Edward Hines Lumber Co. went bankrupt.

Daniel B. Fisher

Vote Like Your Company Depends on It

Every four years, the politicians repeat the refrain, “This is the most important election of our lives.”

The 2020 Election - The Name of the Game Is Flexibility

While there’s a great deal of political uncertainty with the upcoming 2020 elections, AED members and their customers are prepared to adapt to whatever the results may be.

Sugath Warnakulasuriya

How the Digital Journey to Service and Maintenance Enablement Leads to Unexpected Value

Although construction and industrial equipment dealers and distributors have taken steps to connect online and digitally market to customers...

Troy Harrison

When It Comes to Service, Don’t Put On the Ritz - 7 Ways to Improve Your Customers’ Experience

In my experience, most customer service training is about conflict resolution, when in fact it should be about conflict avoidance.

Christine Corelli

After COVID-19: Who Will Be Left Standing?

Who will be left standing?

Donald G. McNeil Jr.

Harsh Steps Are Needed to Stop the Coronavirus, Experts Say

Terrifying though the coronavirus may be, it can be turned back. China, South Korea, Singapore and Taiwan have demonstrated that, with furious efforts, the contagion can be brought to heel.

Art Markman

Slow Down to Make Better Decisions in a Crisis

The news about the spread of COVID-19 is changing fast.

Paul A. Argenti

Communicating Through the Coronavirus Crisis

In fast-moving and uncertain situations, leaders face questions they may not even have answers to.

Curt Bennink

Contractors Share Critical Insights at 2020 AED Summit

Make your dealership a trusted resource by helping contractors succeed.

John Chapin

Business Etiquette for Salespeople - Some Finer Points

Most business etiquette is common sense.

Christine Corelli

These Lessons from the Military Can Help You Be More Successful Recruiting and Managing Young Employees

There is much to learn from those who lead the U.S. Army, Navy, Marines, Air Force, and Coast Guard when it comes to recruiting and managing today’s younger generation of employees.

Troy Harrison

Are You Focused on Your Competitors or Your Customers?

I had an interesting conversation last week. I was talking to a prospective client...

Managing Working Capital

Working capital is one of the most useful indicators of an operation’s financial health.

Industrial Economic Outlook: Uncertainty Reigns for 2020 and Beyond

The global economy experienced a significant slowdown in 2019, leaving those in the ag and construction sectors to wonder: What does this mean for 2020 and beyond?

Peter Gregory

Dealers Face Realities, Perceptions that Hamper Construction Industry Employment

Before recession fears mounted recently, the stock market rocketed to record highs and unemployment dipped to record lows. Everyone felt good.

Parker Kilgore and Henry S. Rauschenberger

Keeping Secrets: Protecting Your Customer List and Other Confidential Information

Taking advantage of today’s relatively low unemployment rates, employees have begun to “job-hop” – move from one lucrative opportunity to the next – with increasing frequency.

Kris Jensen-Van Heste

Show me the Money

Where do you turn when you’re owed money?