Strategic Planning

Michael Kallenberger

Political Insights Offered at AED Virtual Event

"There's going to be a lot to unpack for weeks, months, and even years ahead."

Michael Kallenberger

The Pandemic Has Educators Seeing Problems but Also Solutions

America’s heavy equipment and diesel technology educators are a resilient group, and it’s because they don’t take a challenge lying down.

Jesse Buckingham

How to Double Damage Collections While Strengthening Your Customer Relationships

Stomaching equipment rental damage doesn't need to be a "cost of doing business."

Robert F. Dieli

U.S. Construction Market Economic Review

Every year MacKay & Company surveys hundreds of owners and maintainers of construction equipment to understand their service and parts buying practices and rationale.

Troy Harrison

Are You Spending Your Management Time, or Investing it?

I can spot a Tom Hopkins disciple (or for that matter, a disciple of a Tom Hopkins disciple) from a mile away.

Alexis Gladstone

Communicating in Times of Change

I’ve been involved in several change initiatives throughout my career, leading some and helping leaders guide their teams through others.

Ben Dattner & Tomas Chamorro-Premuzic

How to Curate Your Digital Persona

Who are you online? In the business world, there is a simple way of working out who our professional personas are: just pay attention to how others see us.

Todd Cohen

Post COVID-19 Revenue Recovery: It's all about culture. Part 2

A Recovery Culture in Action: Many of us have resumed selling and are having much success.

Are You Making These Equipment Rental Mistakes?

Renting equipment can be a great cost-saving initiative for a business, giving it access to the necessary equipment without its having to invest in long-term maintenance needs or upfront cost.

Ben Preston

7 Ways to Turn Your Parts into Profit

The pandemic has created a shift toward digitization like we have never seen before.

Dirk Beveridge

Reject the Status Quo to Redefine Your Relationship With Your Customers

In 2010, the Edward Hines Lumber Co. went bankrupt.

Daniel B. Fisher

Vote Like Your Company Depends on It

Every four years, the politicians repeat the refrain, “This is the most important election of our lives.”

The 2020 Election - The Name of the Game Is Flexibility

While there’s a great deal of political uncertainty with the upcoming 2020 elections, AED members and their customers are prepared to adapt to whatever the results may be.

Sugath Warnakulasuriya

How the Digital Journey to Service and Maintenance Enablement Leads to Unexpected Value

Although construction and industrial equipment dealers and distributors have taken steps to connect online and digitally market to customers...

Troy Harrison

When It Comes to Service, Don’t Put On the Ritz - 7 Ways to Improve Your Customers’ Experience

In my experience, most customer service training is about conflict resolution, when in fact it should be about conflict avoidance.

Christine Corelli

After COVID-19: Who Will Be Left Standing?

Who will be left standing?

Donald G. McNeil Jr.

Harsh Steps Are Needed to Stop the Coronavirus, Experts Say

Terrifying though the coronavirus may be, it can be turned back. China, South Korea, Singapore and Taiwan have demonstrated that, with furious efforts, the contagion can be brought to heel.

Art Markman

Slow Down to Make Better Decisions in a Crisis

The news about the spread of COVID-19 is changing fast.

Paul A. Argenti

Communicating Through the Coronavirus Crisis

In fast-moving and uncertain situations, leaders face questions they may not even have answers to.

Curt Bennink

Contractors Share Critical Insights at 2020 AED Summit

Make your dealership a trusted resource by helping contractors succeed.