CEDMag.com - December 2007 Articles
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Contact Kim Phelan at (800) 388-0650 ext. 340.
- Be the Branch Manager They Want You to Be
The old ‘open door' policy and a few parties and picnics that you think are creating good communication are not making the grade among staff. For them, it's all about business and authentic leadership.
- Local Equipment Dealers Respond
Construction Equipment Distribution telephoned distributors in the region and learned how they continued to support their local communities - even while they, too, were in the fire's path.
- Give Employees What They Want
Does ‘happy' have a dollar value? It may be in vogue to say that people are your greatest asset, but when they know you mean it, your bottom line will feel it.
- Green Dealers Improve Bottom Line
Equipment companies also enjoy a cleaner public image as a fringe benefit of their environment-responsible practices.
- What Can We Learn from Material Handling?
Larry O'Neill is the former president and CEO of Patten Industries, a Caterpillar CE dealership serving the Chicago metropolitan region. A year ago, he shifted into the parallel industry of material handling (MH) to become the top executive at Equipment Depot of Illinois, also serving the greater Chicago area with six locations. CED editor Kim Phelan recently spoke with O'Neill to contrast the two distribution industries and highlight some of the MH best practices that could benefit construction equipment dealers.
- Raising Your Product Support IQ
Knowing what your customers need before they do - now that's service. And in today's competitive landscape, it's the kind of edge dealers need to differentiate themselves. Our buyers' guide outlines key features of some new software and technologies available for making the parts and service departments run faster and smarter than ever.
- Bridges to Somewhere
And in Washington
Congress must stop diverting earmarked transportation funds elsewhere.
- A Journey through the Ranks
Best Practices: Professional Profile
Through hard work, perseverance, and a culture of internal promotion, a former technician at H&E Equipment rose to become senior vice president.