Maximizing Technician Efficiency - Service Department
Construction Equipment Distribution magazine is published by the Associated Equipment Distributors, a nonprofit trade association founded in 1919, whose membership is primarily comprised of the leading equipment dealerships and rental companies in the U.S. and Canada. AED membership also includes equipment manufacturers and industry-service firms. CED magazine has been published continuously since 1920. Associated Equipment Distributors
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Maximizing Technician Efficiency

By Troy Ottmer

Article Date: 06-01-2011
Copyright(C) 2011 Associated Equipment Distributors. All Rights Reserved.


Consistent tracking methods as well as careful management of your labor hour inventory can put thousands in service revenue back on the bottom line every month.

I started in this business as a technician in 1985, and since that time I have worked both as an hourly and flat rate technician. I have been fortunate to work in every department within a dealership, as well as in fleet management for general contractors. This has given me a unique perspective into overall dealership operations. While there have been considerable changes over the years in all areas of operational management practices, the arena of technician management is continually being reviewed for improvement.

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Article Categories:  Product Support