Construction Equipment Distribution magazine is published by the Associated Equipment Distributors, a nonprofit trade association founded in 1919, whose membership is primarily comprised of the leading equipment dealerships and rental companies in the U.S. and Canada. AED membership also includes equipment manufacturers and industry-service firms. CED magazine has been published continuously since 1920.

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Savvy Use of Technology: Your Silver Bullet for Building Customer Relationships

By Ron Slee

Thanks to innovative systems in our world of change, distributors have the opportunity to support machines and surprise customers with unprecedented service.

Since the 1950s, systems have been pervasively penetrating our businesses. They started as large batch, slow cumbersome things but they justified themselves on the basis of the reduction of many clerical functions. In other words, we paid for computers with the reduction of personnel expenses.

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Article Categories: Information Technology » Product Support

Associated Equipment Distributors (AED) is an international trade association representing companies involved in the distribution, rental and support of equipment used in construction, mining, forestry, power generation, agriculture and industrial applications. AED member dealers are unique in that they are each authorized, via contract with an original equipment manufacturer, to inventory, sell and service new machinery in a given geography. More than 90% of AED's factory authorized dealers rent construction equipment as well. The Associated Equipment Distributors strongly adheres to and strongly advocates principles of integrity, ethics and fairness. The AED urges its members to conduct their businesses ethically and compatibly with the free enterprise system and the laws which govern it. Contractors can locate factory authorized construction equipment dealers at the MachineMart® web site.
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