The Best in Industry ExpertiseCED Magazine, September 2009
Article Date: 09-01-2009
Copyright(C) 2009 Associated Equipment Distributors. All Rights Reserved.
The AED Foundation offers education in customer service, maintenance, safety and rental – all happening this fall.
Don’t have time or funds for a consultant? Don’t worry! The AED Foundation has combed the industry to bring the best educational content to our dealers. Achieve maximum return on your professional education investment with content-rich seminars featuring these industry experts:
Legendary Customer Experiences: Building Lifetime Business through Exceptional Customer Service
Presented by Barry Himmel, Signature Worldwide
Sept. 22-23, 2009 – Baltimore, Md.
Barry Himmel returns to The AED Foundation with an all-new, hands-on customer service program for everyone in the dealership. In this uncertain market where the customer is boss, retaining your current customers is more important than ever before.
Barry Himmel, senior vice president at Signature Worldwide, has worked throughout the heavy and medium equipment industry and has a deep understanding of the issues that dealers face today.
Plan for Profit: How to Build and Sustain Enhanced Planned Maintenance ProgramsSteve Uible and George Wacaser, Time Service ConsultingSept. 24-25, 2009 – Baltimore, Md.
Steve Uible and George Wacaser will join forces to bring AED dealership executives and managers an in-depth course on developing and implementing aftermarket programs that can improve the absorption factor and increase profitability.
Steve Uible is recognized nationally as an innovator of dealership systems to improve product support profitability. George Wacaser has an extensive background that includes 20 years at Deere & Co. in product support management and 14 years directing the service operations of a profitable multistore dealership.
Safety ROI: Build a Safe Culture to Reduce Accidents and CostsPresented by Dr. Isabel Perry, The Safety DoctorOct. 20-21, 2009 – Des Plaines, Ill.
Join safety expert Dr. Isabel Perry in October as she teaches dealership executives and managers how to cut costs and improve productivity by establishing and maintaining a culture of safety within the dealership. Through practical, hands-on instruction, attendees of this seminar will develop original documents and plans for immediate implementation in their own dealerships. Dr. Isabel Perry is an expert in OSHA compliance and management.
Improving Rental ResultsPresented by George Keen, Currie Management Consultants
Oct. 22-23, 2009 – Des Plaines, Ill.
The AED Foundation welcomes George Keen back to Chicago for a seminar on Improving Rental Results. In this unique learning experience, dealership executives and managers will examine and analyze rental operations models, assess current dealership operations, and find ways to improve their rental departments.
George Keen designs performance management, compensation, incentive, employee productivity, and company turnaround plans and works with dealer principals and service managers in dealer 20 groups. He joined CMC in 1996 and was made partner in 2001.
The Fall 2009 Seminar Series is sponsored by Kobelco Cranes N.A.
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