GroundworkCED Magazine, July 2009
Article Date: 07-01-2009
Copyright(C) 2009 Associated Equipment Distributors. All Rights Reserved.
Maximize Professional Education ROI
The AED Foundation’s seminar series continues this fall.
The AED Foundation’s fall 2009 Seminar Series, sponsored by Kobelco Cranes N.A., will help AED member dealers get the maximum return on their professional education dollars by focusing on best practices that will boost profits, encourage customer loyalty, reduce safety risks and costs, and optimize rental operations.
Mark your calendar now for the following seminars:
Plan for Profit: How to Build and Sustain Enhanced Planned Maintenance Programs
Sept. 24-25, 2009 – Baltimore, Md.
Attendees will learn the essentials for developing and managing an Enhanced Planned Maintenance (EPM) program specifically customized for each attendee’s individual marketplace and dealership. Presented by Steve Uible and George Wacaser, Time Service Consulting, the class will take into account the individual’s strengths and weaknesses, as well as the short- and long-term goals of the dealership to develop an EPM that will work right out of the gate.
Legendary Customer Experiences: Building Lifetime Business Through Exceptional Customer Service
Sept. 22-23, 2009 – Baltimore, Md.
Don’t let the current market dictate your ability to be profitable. Become a legend in your customer’s mind by providing the ideal customer experience and ensure lifetime customers and lasting profitability. Customer service reaches beyond the sales department. Everyone from every department in the dealership is responsible for creating a culture of outstanding customer service. Barry Himmel, Signature Worldwide, will show team members from all areas of your dealership how to develop customer trust and loyalty in this stimulating workshop.
Safety ROI: Build a Safety Culture to Reduce Accidents and Costs
Oct. 20-21, 2009 – Chicago
Be safe and not sorry: Stop the cash drain on your dealership by creating a safe workplace. Dr. Isabel Perry, aka The Safety Doctor, brings an all-new seminar to AED to help dealers learn how create a culture of safety and reduce spending on injury-related costs and claims. All participants will leave with a notebook of forms, charts, documents and samples of guiding principles and practices to reference and use immediately after the seminar. Regardless of the status of your current safety program, this seminar contains tools and techniques to enable dealers to advance it to the next level.
Improving Rental Results
Oct. 22-23, 2009 – Chicago
George Keen, Currie Management Consultants, offers rental managers and rental personnel “must have” information for operating and succeeding in the equipment rental industry. Participants will examine issues affecting operations and personnel management, with the goal of improving utilization of the rental fleet and overall results. Participants will learn ways to improve the rental transaction process while managing costs and meeting customer expectations.
For more information or to register for any of The AED Foundation’s seminars, please visit www.aednet.org/products/seminars.cfm or call Pat Novak at 630-574-0650, ext. 347.
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