Are Your Managers Ready? - Industry Beat
Construction Equipment Distribution magazine is published by the Associated Equipment Distributors, a nonprofit trade association founded in 1919, whose membership is primarily comprised of the leading equipment dealerships and rental companies in the U.S. and Canada. AED membership also includes equipment manufacturers and industry-service firms. CED magazine has been published continuously since 1920. Associated Equipment Distributors
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Contact Kim Phelan at (800) 388-0650 ext. 340.

Are Your Managers Ready?

CED Magazine June 2007

Article Date: 06-01-2007
Copyright(C) 2008 Associated Equipment Distributors. All Rights Reserved.

Prepare tomorrow's leaders today.

Challenge the analytical and problem-solving abilities of your next generation of leaders in the product support arena. AED's 2007 Future Leaders Conference to be held August 15-17 at the Hyatt Regency in Chicago is designed to provide your up-and-coming managers with the opportunity to learn from successful industry executives and each other.

Backed by more than 30 years of industry experience, Walter J. McDonald of the McDonald Group will present Product Support as a Competitive Weapon. During the three-day event, McDonald will teach participants how to plan and implement successful parts and service operations.

The conference will cover:

  • How to execute a customer retention best practices audit
  • How to calculate essential quantitative performances
  • How to evaluate discounts
  • How to determine available business
  • How to manage service departments as a successful revenue center
  • How to apply planned maintenance essentials
Participants will have a unique opportunity to gain new ideas and strategies by working together in small groups on product support case studies, and past AED Chairmen will be on hand to offer their insight and expertise.

Conference registration also includes admission to an evening rooftop reception at the Chicago Cubs game vs. the Cincinnati Reds on Wednesday, August 15. The rooftop reception is sponsored by TrackCert, an EPG company.
For more information, contact Ben Yates at 630-574-0650 ext. 338 or

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