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- Of Course There Are Conflicts in Service
(March 2011)
By Steve Uible
Before we begin this discussion about conflicts in the service department, just think about this for a minute: The typical service manager takes a lot of calls every day from people who almost always have a problem.
- Want Some More? All You Have to Do is Up-Sell!
(November 2010)
By Jeffrey Gitomer
Whether it's equipment sales, rental, or product support, selling may not be a bowl of cherries these days – but the fine art and science of up-selling is a bona fide way to pick off more low-hanging fruit.
- AED Summit Rolls Out Some Industry Sunshine
(October 2010)
CED Magazine, October 2010
Make your list of top management to bring, and start making plans now for the dealer event no one should miss – all in Orlando Jan. 26-28, 2011.
- Wake Up and Smell Your Tax Exposure
(October 2010)
By Garry Bartecki
Your best defense against a potential double-whammy is to have an expert review your position who knows the specific tax laws that apply to equipment distribution.
- Oil Spill’s Impact on Construction Industry
(September 2010)
By Giles Lambertson
Most say the overall effect was minimal in terms of equipment usage or job-boosting.
Reprinted with permission from Construction Equipment Guide
- Service Begins as an Attitude
(August 2010)
By Dennis Vander Molen
Whether in business or life, take time to consider the benefits that multiply
from serving others.
- House Without a Budget
(August 2010)
By Congressman Tom Latham (R-IA)
By choosing to avoid a 2011 budget, the Democrat-dominated House of Representatives is free to proceed down the path of big spending.
- Food for Forum
(July 2010)
By Kim Phelan
Before we begin seeking the speakers who present and answer your questions in September, we listen closely to distributors who feel your pain.
- The Deal Maker
(July 2010)
By Joanne Costin
At McCann Industries, dedicated F&I helps seal the deals by providing
customers with choices that fit their needs – and often hurried timetables.
- New Health Care Option Will Cut Your Costs
(July 2010)
By Garry Bartecki
Put the captive myths and nay-sayers aside. Consider the facts of a new program for AED, and get a quote – it may be one of the best savings you realize in 2010-2011.
- Don’t Let a Champion Get Away
(July 2010)
By Bill & Chris Sitter
In order to soar in your market, recruit people whose remarkable strengths far exceed any minor lacking skills.
- Farewell, Tony
(April 2010)
By Christian Klein
The construction equipment industry lost a great champion in February with the death of my long-time friend and colleague Tony Obadal.
- Crash Course for Turbulent Times
(April 2010)
CED Magazine, April 2010
AED’s spring CFO Conference brings financial experts around the table
to address and assess conditions, opportunities, and dangers for
distributor executives.
- A Rising Star in Safety
(April 2010)
By Joanne Costin
Trico Lift takes safety to new heights with a culture that puts the bar above mere compliance.
- Testing the 31 Percent Solution
(April 2010)
By Garry Bartecki
Actual CE dealer data reveals how much you need to cut in order to compensate for lost sales dollars.
- Let's Shake Things Up a Little
(March 2010)
By Dennis Vander Molen
If you’re drawn to adventure as I am, AED’s got just the ride for us while we continue moving through unchartered territory.
- Optimistic But Realistic
(March 2010)
By Kim Phelan
An economy that has been on life-support may not have the get-up-and-go we're hoping for next year.
- Turning Point is at Hand
(March 2010)
By Eli Lustgarten
Signs emerge of modest upturn, though financing and federal government will play lead roles.
- Winning at the Public Game
(March 2010)
By Joanne Costin
Rocky Mountain Dealerships CEO Matt Campbell talks about life after going public.
- Heavy Help for Haiti
(March 2010)
By Kim Phelan
A snapshot of how the construction equipment industry has been responding with money and resources
- It All Begins with a Good Plan
(February 2010)
By Dennis Vander Molen
Whether it’s your business, your personnel or yourself, things get better when they’re aligned with how they’re designed.
- Blogging – It’s a Beautiful Thing
(February 2010)
By Kim Phelan
Welcome to a place AED dealers can openly exchange ideas and perspectives on any business topic, without leaving their keyboards.
- Forward Thinkers
(February 2010)
By Joanne Costin
An eye toward the long term keeps dealers invested in The AED Foundation.
- Inside AED
(February 2010)
CED Magazine, February 2010
- Before You Pull the Plug
(January 2010)
By Kim Phelan
This is no time for silence – distributor companies in distress need to send up a flare to AED and grab hold of the business-saving ideas and connections we can supply.
- Inside AED
(January 2010)
CED Magazine, January 2010
- Another Big Election Already?
(January 2010)
By Daniel B. Fisher
The midterm election will test Obama’s strength and the ability of the Republicans to get their act together.
- Do You Need a Bank-Covenant Waiver?
(January 2010)
By Garry Bartecki
Don’t kiss 2009 goodbye just yet – there’s work to be done with the auditors, and the sooner you get it done, the better.
- 2009 – A Year to Remember
(December 2009)
By Bennett Closner
And we’ve got good things to accomplish in 2010, beginning with our new and redesigned meeting in San Antonio.
- Just Call Me Max for Short
(December 2009)
By Kim Phelan
If you organize properly, you can pack all your industry meeting, planning, learning, and even socializing into one productive and powerful trip.
- Steps to Take Now
(December 2009)
By Garry Bartecki
Do you know how many free resources are available at your finger tips? Small companies, this is critical for you, too!
- When Things Get Better
(November 2009)
By Garry Bartecki
It will be just as important to manage cash flow tightly when growth returns.
- Letter From China: Watch Out, They're Coming
(October 2009)
By Frank Manfredi
Benefiting from a swifter and more effective stimulus turnaround, Chinese equipment manufactures could lose some momentum in North America thanks to emissions regulations and dealer consolidation.
- The Great Highway Hold-Up
(September 2009)
By Christian A. Klein AND Daniel Fisher
The reauthorization of the federal highway program has enormouspublic safety, economic, and environmental consequences. So why is Congress dragging its feet?
- The Dealer’s Guide to ICUEE
(September 2009)
CED Magazine, September 2009
The International Construction and Utility Equipment Exposition is Oct. 6-8 at the Kentucky Fair & Exposition Center in Louisville, Ky.
- Compensating Family Members in a Family Business
(September 2009)
By Dana Telford
Teach and foster an ‘owner’s mentality’ and communicate clear rules that preserve the business as well as fair treatment of both family and nonfamily employees.
- What Has AED Done For Me Lately?
(September 2009)
By Christian Klein
We’re championing numerous pro-business, pro-equipment market issues in Washington, where laws governing your company live or die.
- Questions Abound, But Rebound Will Come
(August 2009)
By Bennett Closner
Who’s to say what this industry will look like even five years from now? Your best defense is AED’s range of business resources.
- If Credit Matters, Forum is a Must
(August 2009)
CED Magazine, August 2009
Perhaps the No. 1 culprit for the mess we’re in, credit ranks among the hot topics ablaze with news and analysis Sept. 10 in Chicago.
- A Not-So-Smooth Dance
(July 2009)
By Kim Phelan
Survey reflects the predictable pain - now what to do about it.
- Two, Maybe Four Quarters
(July 2009)
By Garry Bartecki
Predictions and cash flow strategies were streaming. And if you missed it, you'll get another crack at AED's CFO Conference in the fall.
- Changing the Rules of the Game
(July 2009)
By Christian Klein
When it comes to Democrats' efforts to modify employment laws, card check is just the tip of the iceberg.
- Using Telematics to Make Money
(June 2009)
By Kim Phelan
It's time to stop playing Where's Waldo with dozers - and dollars. Dealers discover innovative ways to find lost money, generate new revenue streams and help their customers survive.
- A Slice of Local Life
(June 2009)
By Kim Phelan
CED Editor Kim Phelan visited with four businessmen in Savannah, Ga., who shared their perspectives about market conditions and their own strategies for survival.
- How Much is Too Much?
(June 2009)
By Kim Phelan
No question, some forms of information media can result in information overload, but a daily dose of what you care about isn't such a bad idea.
- New Lobbyist Joins Washington Staff
(June 2009)
CED Magazine, June 2009
AED adds reinforcements to further address numerous threats, opportunities the industry faces on Capitol Hill.
- Independent Training Simplified
(June 2009)
CED Magazine, June 2009
New updates make AEDUniversity's professional continuing education easier, while industry-specific content and guides enable professional education without travel.
- Customers Can Become Casualties
(June 2009)
By Garry Bartecki
Offer these solutions to help your contractor customers achieve profits in the era of bidding wars and negative cash flow.
- It's Always Darkest at the Bottom
(June 2009)
By Eli Lustgarten
U.S. recovery timeline unknown, but expect more months of inventory adjustments as industry scales down to suit reduced construction activity.
- It Could Happen to You
(April 2009)
CED Magazine, April 2009
More than just a bad idea, the card check bill is a 'massive' piece of labor legislation that holds adverse consequences for business owners and employees alike - and it's very near the threshold of passing both houses of Congress.
- Preparing for a Mass Departure
(April 2009)
By Mary Sedor
Retiring baby boomers will leave a great void in the workforce. Before your company's most knowledgeable and experienced employees set sail for retirement, plan now how you'll protect those intangible assets and begin raising up your future leaders.
- Aligning Your Company
(April 2009)
By Bill & Chris Sitter
When properly tuned for maximum results in your market, the dealer's people and mission-in-action together drive successful outcomes.
- Not Your Typical New Equipment Channel
(March 2009)
By Mary Sedor
Who's selling new models over the Internet and at auction? Apparently plenty of people, but use of these alternative channels creates a host of issues when new machines travel across territory lines.
- Get a Grip on Expenses
(March 2009)
By Rex Collins
Surviving and even thriving in these tough times is possible - but dealers must take a hard look at everything.
- Success in Succession Planning
(March 2009)
By Dana Telford
It's about so much more than just filling your shoes - use these four key principles to help guide decisions about transferring ownership to the best hands.
- Take a Look, and Take Your Pick
(March 2009)
By Bennett Closner
Dozens of dealer-specific professional products and programs are yours for the choosing from AED and The AED Foundation.
- Stimulus is Just the Start
(March 2009)
By Kim Phelan
It'll take much more to fix the jobless mess and bring lasting recovery. By the way, what are you doing on April 29?
- Coming Out of the Abyss
(March 2009)
By Eli Lustgarten
Construction equipment, including material handling and mining, will continue to see declines into 2010.
- What's in Your Tool Box?
(March 2009)
By Ron Slee
If cutting costs means cutting professional education for employees, delivering best-in-class services is going to be a challenge.
- Prescription for Economic Recovery
(March 2009)
By Rep. Nydia Velazquez (D-NY)
The current health care cost burden on small business is unsustainable and adversly impacts their ability to hire.
- Strategic, Long-Term Thinking Pays Off
(February 2009)
By Mary Sedor
AED's 2009 Chairman Bennett Closner says that all of his business decisions are based on reaching long-term goals for his dealership, namely achieving 100 years in business.
- Change is Nothing New to Dealers
(February 2009)
By Bennett Closner
AED members have weathered plenty of 'eras,' using our association for communication and direction.
- Playing the Waiting Game
(February 2009)
By Richard R. Rogoski
The recession is putting the brakes on a number of large retail and hotel projects.
- What If Your Customers Can't Pay You?
(February 2009)
By Steven Gan, Stellar Risk Services
In these unprecedented economic times, commercial credit insurance could be an indispensable tool to protect your account receivables and minimize the impact on your company if customer goes bankrupt.
- Nine Ways to Become More Tech-Friendly
(February 2009)
Edited excertps from the final report of research conducted by David Pier, Access GE Leader, GE Capital Corporation - America(s), for The AED Foundation
Research indicates that innovation and communication are needed to improve your service department as well as the long-term recruitment and retention of technicians.
- Preaching to the Choir
(February 2009)
By Kim Phelan
We'll all be blessed if the Power That Be can be persuaded to make the tough calls on adequate infrastructure funding - amen.
- Learn to Do More with Less
(February 2009)
By Garry Bartecki
Big changes are coming, but it's your big chance to become a more efficient operation.
- The Case for Hiring Maturity
(February 2009)
By Bill & Chris Sitter
Many in the 55-plus crowd remain interested in career opportunities - here's why you should be interested in them.
- The Power of a Name
(February 2009)
By Christian Klein
Labor organizations prefer "Free Choice" to the term "Card Check," but here's a reality check on how much freedom this bill offers.
- Closner Inducted as AED Chairman
(February 2009)
CED Magazine, February 2009
Members of AED's new board of directors were also sworn-in during the 2009 Annual Meeting in San Diego.
- Buckle Up: Dealer Simulation
(February 2009)
CED Magazine, February 2009
'Test Drive,' a unique business training experience is coming to a city near you.
- Dump It And Run - for 2010
(January 2009)
By Kim Phelan
It's hard to deny that most equipment dealers will have a rough go of 2009 - but before you call it a wash, hang on till mid-year and create opportunities to help customers make money.
- Trim the Fat on Health Care Costs
(January 2009)
By Mary Sedor
Implementing a wellness program has a double-edge benefit: lower costs to you, plus healthier, more productive employees. You decide which is more valuable.
- Connect With Your Lawmakers
(January 2009)
CED Magazine, January 2009
AED dealer executives are urged to attend the Government Affairs Conference, a free event in D.C. this April.
- Raise the Bar for Your Managers
(January 2009)
CED Magazine, January 2009
Encourage your managers to join the industry elite through management certification.
- Rx for an Ailing Economy
(December 2008)
By Loretta Hall
Equipment dealers are as anxious as anyone to understand how the economy affects them and what can be done about it.
- The Art - And Discipline - of Rental
(December 2008)
By G.C. Skipper
Segregating rentals from the sales side of the business is the foundation for one dealer's successful formula to generate revenue in a rocky market.
- Changing the Game
(December 2008)
By Mary Sedor
JRB Attachments will introduce four new attachments at AED's CONDEX trade show.
- Spend the Time to Finish Well
(December 2008)
By Garry Bartecki
As you close up '08, familiarize yourself with several changes - and remember, AED is working in your corner.
- AED Plans to HIT Hard
(December 2008)
By Christian Klein
Next year's highway reauthorization will be the toughest one yet, but we're making sure Congress gets the big picture.
- Groundwork
(December 2008)
CED Magazine, December 2008
- Thinking Out of the Box
(November 2008)
By Joanne Costin
International contractor wants dealers to embrace innovation.
- Where Have All the Statesmen Gone?
(November 2008)
By Paul Campbell
The bitter task of cleaning up the credit mess - and the unsavory motives of Congress that got out the mop.
- Planning Time Again
(November 2008)
By Garry Bartecki
Just when you'll need it most, a new management simulation program will head your way in spring of '09.
- Right-Sizing in Challenging Times
(November 2008)
By Bill & Chris Sitter
Let logical method and clear communication be your guides as you evaluate staffing needs in the dealership.
- Inside AED
(November 2008)
CED Magazine, November 2008
- Groundwork
(November 2008)
CED Magazine, November 2008
- Get the Know Their Mine Fields
(October 2008)
By Mary Sedor
Public works fleet managers need dealers who communicate openly, solve problems and keep their word.
- The Power of Four: Unlocking Generational Synergies
(October 2008)
By Kim Phelan
Speaker and humorist Meagan Johnson, famous for her 'Zap the Gap' presentations, tells how employers can thrive by promoting understanding and tolerance among the generations all present in today's workforce.
- Union Priorities Aren't So Distant
(October 2008)
By Christian Klein
With widespread Democratic muscle, they're striving to secure, organized labor could quickly succeed in pushing the card-check and paycheck fairness bills into law.
- Your Voice Makes a Difference
(October 2008)
By Paul Campbell
Many people are counting on you - elected officials must know how their decisions impact you, your family and your employees.
- NE1 Ready for a Tech Trek?
(October 2008)
By Kim Phelan
YSK (you should know), online customer interaction is the wave of the future.
- Inside AED
(October 2008)
CED Magazine, October 2008
- Start Thinking San Diego
(October 2008)
CED Magazine, October 2008
Here's a sneak peek at the upcoming AED University Managers Conference.
- Ready to Hit the Road
(September 2008)
CED Magazine, September 2008
The new AED/AED Foundation Field Manager, Glenn Bork, will soon be a familiar face among dealers and tech schools.
- The Laws of Nature
(August 2008)
By Paul Campbell
We can't change them, but we can learn to use them to our advantage.
- Dealers' Rental Operations Characterized by Service, Relationships
(August 2008)
By Kim Phelan
Following is a summary of highlights collected from the 2008 AED Rental Round Table. Participants were encouraged to speak their opinions freely and without fear of being quoted; therefore, comments and quotes are not attributed to their sources.
- The Trouble with Technology
(August 2008)
By Mary Sedor and Kim Phelan
Machine sophistication poses serious challenges for dealer product support departments. This and many other subjects were addressed during the AED Product Support Round Table.
- Hot Off the Press
(August 2008)
By Garry Bartecki
Begin your worthwhile plunge into the current CODB with a close review of the Trend Analysis.
- Inside AED
(July 2008)
CED, July 2008
Build Your Stronghold
- Groundwork
(July 2008)
CED, July 2008
Dominate Your Market
- The Fuel Factor
(July 2008)
By Mary Sedor
Dealers are finding simple solutions to take some of the pain out of the pump.
- Plan a Management Retreat with Lasting Results
(July 2008)
By Christine Corelli
Neither a luxury nor a fluff excuse to play golf, the well organized retreat for your management team has the potential to rejuvenate your people and your business.
- Crisis Management 101
(April 2008)
By Mary Sedor
Don't panic - just plan. We walk you through the basics on how to prepare for any emergency situation.
- One Heck of a Business Tool
(April 2008)
By Garry Bartecki
It's that time again, but nothing else comes close to the CODB as a financial analysis partner that really understands what you do, and how your'e doing.
- Thinking 'Two' Deep
(April 2008)
By Bill & Chris Sitter
Viewing candidates with an eye to their future roles is key to succession planning, which will help prevent management gaps in your company.
- Mentoring for Managers
(April 2008)
By Mary Sedor
Encouraging mentoring relationships can help your younger employees - and managers in particular - become more productive faster, while retaining them longer.
- Being Prepared is a Choice
(March 2008)
By Paul Campbell
Are you and your managers ready to pass the test of these challenging times?
- The Dealer's Guide to CONEXPO-CON/AGG
(March 2008)
CED, March 2008
With 2.2 million net square feet of exhibit space and a plethora of education sessions, this Las Vegas show requires a good game plan.
- Information Equals Power, Success
(March 2008)
By Garry Bartecki
For the dealer CFO, obtaining the right data is integral to your strategic role of driving company growth and profitability.
- Now Is the Time
(February 2008)
Written By: GARRY BARTECKI
Regardless of your annual sales volume, AED's Cost of Doing Business Report offers direct value tailored to your operationand profitability.
- Pitfalls of Promoting a Sales Ace
(February 2008)
By Bill & Chris Sitter
The very things that make your sales superstar successful could be the same traits that spell disaster in a sales manager's role.
- Facing Threats, Embracing Opportunities
(February 2008)
By Jonathan (Toby) Mack
AED members traveled to China in December, meeting Chinese manufacturers, dealers - and the machines that are soon headed for U.S. soil.
- Getting Out – and Making the Getting Good
(February 2008)
By Loretta Hall
You've spent your entire career building a successful company, and now it's time to develop an exit strategy that will be best for your employees, your family, and yourself. That's a whole new challenge.
- Saving the Life of Your Family Business
(February 2008)
By Dana Telford
Building clear policies for governance, merit and transparency will keep the family-owned company healthy, even if symptoms of peril are not yet evident.
- Who Am I?
(February 2008)
By Christine Corelli
I'm either your No. 1 fan or - your worst nightmare. How you treat me will decide which.
- Celebrating a Century in the CE Industry
(January 2008)
By Mary Sedor
Wars, the Depression, manufacturer collapses and M&As are among the storms Bramco has weathered for 100 years - and the company continues to learn, grow and roll with the punches of a temperamental industry.
- Guide to Inventory Accuracy
(January 2008)
By Dave Piasecki
Consider implementing this list of actionable steps that contribute to a better parts inventory system.
- OK, So Which Is It?
(January 2008)
Written By: GARRY BARTECKI
Don't panic, but don't relax either - diligence and vigilance are what's in order now.
- Be the Branch Manager They Want You to Be
(December 2007)
Written By Jim Ambrose
The old ‘open door' policy and a few parties and picnics that you think are creating good communication are not making the grade among staff. For them, it's all about business and authentic leadership.
- Local Equipment Dealers Respond
(December 2007)
Written By Mary Sedor
Construction Equipment Distribution telephoned distributors in the region and learned how they continued to support their local communities - even while they, too, were in the fire's path.
- Give Employees What They Want
(December 2007)
Written By Mary Sedor
Does ‘happy' have a dollar value? It may be in vogue to say that people are your greatest asset, but when they know you mean it, your bottom line will feel it.
- Green Dealers Improve Bottom Line
(December 2007)
Written By Joanne Costin
Equipment companies also enjoy a cleaner public image as a fringe benefit of their environment-responsible practices.
- What Can We Learn from Material Handling?
(December 2007)
Written By Kim Phelan
Larry O'Neill is the former president and CEO of Patten Industries, a Caterpillar CE dealership serving the Chicago metropolitan region. A year ago, he shifted into the parallel industry of material handling (MH) to become the top executive at Equipment Depot of Illinois, also serving the greater Chicago area with six locations. CED editor Kim Phelan recently spoke with O'Neill to contrast the two distribution industries and highlight some of the MH best practices that could benefit construction equipment dealers.
- Raising Your Product Support IQ
(December 2007)
Written By Mary Sedor
Knowing what your customers need before they do - now that's service. And in today's competitive landscape, it's the kind of edge dealers need to differentiate themselves. Our buyers' guide outlines key features of some new software and technologies available for making the parts and service departments run faster and smarter than ever.
- Coaching: More than Just a Title
(November 2007)
Written By Mitch Harper
Effective coaching in management means building synergy through others, no matter who's on the team.
- Can Green Turn Your Bottom Line Black?
(November 2007)
Written By Joanne Costin
Dealers who 'get' the green trends can help their customers get more jobs. Watch for our Part 2 focus in December on: dealer operations go green - how resource-saving initiatives can boost your bottom line and your image.
- Don't Be Left in the Cold
(November 2007)
Written By Jay Lyon
Smart, creative strategy - rather than just price slashing - are key to not only surviving but succeeding with rental this winter.
- Stricter EPA Regulations Coming
(November 2007)
CED Magazine November 2007
As Tier 4 regulations approach, get the information you need to be ready for the switch.
- All Together Now
(October 2007)
Written By Mary Sedor
Building teamwork among your departments means tearing down all barriers to collaboration.
- What's on Your Mind?
(October 2007)
Written By Christine Corelli
Smart execs know when - and how - to ask good questions, and by doing so, frequently unlock the secret to new success.
- CE Industry's Minutemen Ready for Action
(September 2007)
Written By Kim Phelan
But from a national perspective, the financial demand is daunting. In the wake of the Minneapolis tragedy, America wakes up to its infrastructure realities and responsibilities.
- How Well Do You Know Your Customer?
(September 2007)
Written By Joanne Costin
Anyone can know equipment specs, and relationship isn't all it takes either - but consulting and strategizing for job efficiency clinches deals and builds loyalty.
- What's Really Causing the Technician Shortage?
(September 2007)
Written By Mary Sedor
Executives on AED's Product Support Round Table say it may be less about the number of technicians and more about an inefficient service department.
- The Give and Take of QIs
(September 2007)
Written By Mary Sedor, with contributions by Kim Phelan
The alleged misconduct of two qualified intermediary groups shouldn't prevent dealers from considering like-kind exchange as an important tax deferral tool.
- Navigating the Next Bend - Together
(August 2007)
Compiled By Mary Sedor
The dealers and manufacturers gathered at AED's Industry Round Table dialogued openly about trust, planning, rental and more.
- 'We're Too Busy for Training'
(August 2007)
Written By Mary Sedor
Sound familiar? Whether business is sizzlin' in the summertime or slumping off in a cyclical downturn, it's easy to bump employee training to the backburner - but you're the one who'll get cooked.
- Managing Service Minutes
(July 2007)
Written By Steve Uible
A service manager can turn around an entire department by paying attention to details.
- Who Invented Equipment Rental?
(June 2007)
WRITTEN BY PAM GRUEBNAU
So many construction equipment dealers were renting equipment in 1950, AED published its Fifth Rental Rate Guide.
- Are You Winning The War?
(April 2007)
WRITTEN BY MARY SEDOR
It may be time to reexamine your strategies for recruiting and retaining employees.
- Technician Incentive Plans Drive Performance
(April 2007)
CED Magazine, April 2007
A properly designed and executed technician incentive program will promote happier technicians; happier technicians will result in happier customers; happier customers will drive service revenues and profits.
- Guaranteeing Excellence
(April 2007)
WRITTEN BY MARY SEDOR
How do you guarantee your managers have the training needed to deliver an exceptional performance?
- Entering The Blogosphere
(March 2007)
WRITTEN BY MARY SEDOR
What every dealer should know about a marketing tool that's taking business by storm.
- Non-Performance. Now What?
(March 2007)
CED Magazine, March 2007
What to do when one of your sales reps isn't performing up to standards.
- The Key To Retaining Customers
(February 2007)
CED Magazine, February 2007
Customer loyalty and retention is the brass ring nearly everyone is striving to reach.
- Reduce Your Insurance Claims
(February 2007)
Written By Sentry Insurance
The best way to lower claims and their related costs is to establish a safety program.
- Managing Staff Without Mistakes
(January 2007)
WRITTEN BY CHRISTINE CORELLI
Some management practices lead to poor morale, low producicity, a stressful work environment, and ultimately customer dissatisfaction.
- Alcohol & Drug Testing
(November 2006)
CED Magazine, November 2006
What you should know when starting or administering a testing program.
- Tips For Techs
(October 2006)
CED Magazine, October 2006
Provide field service techs the skills and tools to deliver legendary service.
- Thinking Outside The Boxes
(September 2006)
Written By Mary Sedor
RFID could streamline your dealership operations and increase profitability.
- Dear Customer, You're Fired
(September 2006)
CED Magazine, September 2006
Under what circumstances would you or should you "fire" a customer?
- Hire On Enthusiasm
(August 2006)
CED Magazine, August 2006
How to pick the perfect candidate for the job.
- Feeling At Home
(March 2006)
Written By Phil Perry
How to help "outsiders" fit into your family business.
- No Thanks, I'm Not Interested
(February 2006)
Construction Equipment Distribution, February 2006.
When you understand your prospects' needs, "no" may be the best answer.
- 6 Steps To A Drug-Free Workplace
(January 2006)
Construction Equipment Distribution, January 2006.
Are drug and alcohol abuse among your employees putting your company at risk?
- Keeping The Family Business On Track
(January 2006)
Construction Equipment Distribution, January 2006.
Family business consultants provide some real-world advice on solving seven common workplace problems.
- Gingrich To Speak At AED
(November 2005)
CED Magazine, November 2005
Newt Gingrich will be the keynote speaker at AED's 2006 Annual Meeting.
- How Low Can You Go?
(November 2005)
Written By Bill Gager
Five ways to achieve a competitive advantage without lowering your price.
- Reaching Out To Help
(October 2005)
Written By Pam Gruebnau
AED pledges $100,000 in Matching Funds to Katrina Relief.
- Distribution's Rental Dilemma
(October 2005)
Written By Pam Gruebnau and Mary Seaman
Competition if up, costs are up, demand is up, but rates are still down.
- To Register Or Not To Register...
(September 2005)
Written By Shawn M. Kane, CPA
While it is advisable to become compliant, don't do so without covering all the bases.
- The Seven Deadly Sins Of Management
(September 2005)
Written By Lonnie Pacelli
Knowing the mechanics of managing a team is secondary to the character attributes a manager displays daily.
- How To Keep Quality People
(August 2005)
Written By Marsha Lindquist
Employees leave because they don't understand how they impact the company's goals.
- Charting A Course For Change
(July 2005)
Written By Pam Gruebnau and Mary Seaman
Equipment dealer and manufacturer executives discuss today's critical issues and tomorrow's brightest opportunities.
- The How To’s of Retail Financing
(July 2005)
Written By Mary Seaman
An increasing number of dealers are offering retail financing, which can and does improve profitability.
- Preserving Your Family Business
(June 2005)
Written By Scott Fithian
Preserve the perspective and history of your family business to help the next generation carry your success into the future.
- The Flat Rate Debate
(June 2005)
Written By Pam Gruebnau and Mary Seaman
And other product support issues facing dealerships today.
- Puzzled About How to Start New Hires Out Right?
(June 2005)
By Marilyn Moats Kennedy
Re-examine your orientation program. New employees may have signed on, but they're still in their job-hunting, organization-evaluating mode, which may never end.
- They're Looking for Help
(April 2005)
By Matt Di Iorio
Contractors are looking for partners that are looking out for their best interests.
- They’re Looking For Help
(April 2005)
Written By Matt Di Iorio
Contractors are looking for partners that are looking out for their best interests.
- Then and Now
(March 2005)
By Walter Berry
The more things change, the more they stay the same.
- A Dealer's Guide to CONEXPO-CON/AGG 2005
(March 2005)
CED, March 2005
March 15-19, 2005 Las Vegas will be the site of the largest show of equipment, services and technologies for the construction industry.
- AED's 2005 Annual Meeting & CONDEX
(February 2005)
CED, February 2005
In January, thousands of enthusiastic equipment dealers, manufacturers and service companies met at AED's Annual Meeting & CONDEX to discuss the issues and opportunities that face the distribution industry in 2005.
- Increase Your ROI on Pumps
(February 2005)
By Mary Seaman
Adding accessories and knowing how to match the pump to the customer's need are key.
- e-Learning: Hype or Reality?
(February 2005)
Written By Catherine Connolly
A shift has occurred in the way education is delivered within companies.
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