CEDMag.com - Category: Product Support
Construction Equipment Distribution magazine is published by the Associated Equipment Distributors, a nonprofit trade association founded in 1919, whose membership is primarily comprised of the leading equipment dealerships and rental companies in the U.S. and Canada. AED membership also includes equipment manufacturers and industry-service firms. CED magazine has been published continuously since 1920. Associated Equipment Distributors
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CEDMag.com - Category: Product Support

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Contact Kim Phelan at (800) 388-0650 ext. 340.


  • Maximizing Technician Efficiency  (June 2011)
    By Troy Ottmer
    Consistent tracking methods as well as careful management of your labor hour inventory can put thousands in service revenue back on the bottom line every month.
  • Who is Who in the Zoo?  (January 2011)
    By Ron Slee
    As we observe aftermarket trends in the auto industry, seize opportunities to define and position yourself in a cut-throat parts and service marketplace.
  • How is Your New Reality?  (October 2010)
    By Ron Slee
    After a year and a half, let’s have a quick review of the changes.
  • The Looming Dilemma in Education  (August 2010)
    By Ron Slee
    The cultural myth that four-year college is the only path for students has left us lagging in technical skills.
  • The Future is Here, But Are You in It?  (June 2010)
    By Ron Slee
    Technology is now “helping” technicians, and factory-authorized dealers should be leading the charge in bench-marking efficiencies.
  • Sales Cover Lots of Sins  (April 2010)
    By Ron Slee
    But did we really know how much the good markets in the past were hiding from us?
  • It's Not Easy Sticking to Your Quote  (April 2010)
    By Richard R. Rogoski
    Unless they can see through steel, dealers cannot always diagnose repairs perfectly, but some are tough enough to eat the difference between their quote and actual cost to keep customer relationships and trust intact.
  • Emissions Retrofit 101  (January 2010)
    By Dana Brewster
    Defining the devices that you and your customers need for regulatory compliance on older machines
  • Welcome to the New World  (January 2010)
    By Ron Slee
    It is time for action – time to develop the strategy to thrive not just survive.
  • Five Ways to Succeed in 'The New Realilty'  (November 2009)
    By Ron Slee
    Responding to reader feedback from recent CED ‘Aftermarket’ columns, the author elaborates on his recommendations for aggressive, intentional product support outreach.
  • Is the Scrap Market Rebounding?  (August 2009)
    By Richard R. Rogoski
    Time will bring better days, but in the meantime, dealers and manufacturers serving this market continue to sell equipment and attachments that improve customer efficiency.
  • Drive Machine Sales with Attachments  (July 2009)
    By Mary Sedor
    Attachments manufacturers say opportunities exist for sales despite the grim economy, but dealers have a choice: Either seize the chance to explore new markets, or sit and wait for the upturn.
  • EPM Turns Data into Dollars  (July 2009)
    By Steve Uible and George Wacaser
    Develop a more sophisticated planned maintenance system that slashes customer repair costs and drives revenue into your dealership.
  • Thriving in Challenging Economic Times  (July 2009)
    By Mary Sedor
    A credit card and a handshake were the humble beginnings of now-successful concrete crushing company, Komplet North America, proving that opportunities still exist - even in a tough economy.
  • Using Telematics to Make Money  (June 2009)
    By Kim Phelan
    It's time to stop playing Where's Waldo with dozers - and dollars. Dealers discover innovative ways to find lost money, generate new revenue streams and help their customers survive.
  • The Talent Crisis  (April 2009)
    By David Semb
    Your mid-level leaders are ready to run your company - into the ground. Post-downturn winners will heed the wake-up call and help ready their next generation of leaders now.
  • What's in Your Tool Box?  (March 2009)
    By Ron Slee
    If cutting costs means cutting professional education for employees, delivering best-in-class services is going to be a challenge.
  • Nine Ways to Become More Tech-Friendly  (February 2009)
    Edited excertps from the final report of research conducted by David Pier, Access GE Leader, GE Capital Corporation - America(s), for The AED Foundation
    Research indicates that innovation and communication are needed to improve your service department as well as the long-term recruitment and retention of technicians.
  • Buckle Up: Dealer Simulation  (February 2009)
    CED Magazine, February 2009
    'Test Drive,' a unique business training experience is coming to a city near you.
  • Get the Know Their Mine Fields  (October 2008)
    By Mary Sedor
    Public works fleet managers need dealers who communicate openly, solve problems and keep their word.
  • The Trouble with Technology  (August 2008)
    By Mary Sedor and Kim Phelan
    Machine sophistication poses serious challenges for dealer product support departments. This and many other subjects were addressed during the AED Product Support Round Table.
  • Groundwork  (July 2008)
    CED, July 2008
    Dominate Your Market   
  • The ABCs of Sales Campaigns  (July 2008)
    By Ron Slee
    Thoughtful preparation is critical for success in your parts and service campaigns.
  • Thinking Out of the Box  (April 2008)
    By Ron Slee
    Who put us in this box in the first place? I want to talk to them.
  • What I Need From a Dealer  (March 2008)
    By Joanne Costin
    The fleet manager for Ryan Inc. Central says he wants to partner with progressive dealers. He also shares other criteria he looks for when choosing who he does business with.
  • What’s Your Goal, and Is It Enough?  (January 2008)
    By Ron Slee
    There's a lot of catching up to do in parts and service, and the growth you may think is adequate may only be enough to keep you in the game.
  • Guide to Inventory Accuracy  (January 2008)
    By Dave Piasecki
    Consider implementing this list of actionable steps that contribute to a better parts inventory system.
  • What Can We Learn from Material Handling?  (December 2007)
    Written By Kim Phelan
    Larry O'Neill is the former president and CEO of Patten Industries, a Caterpillar CE dealership serving the Chicago metropolitan region. A year ago, he shifted into the parallel industry of material handling (MH) to become the top executive at Equipment Depot of Illinois, also serving the greater Chicago area with six locations. CED editor Kim Phelan recently spoke with O'Neill to contrast the two distribution industries and highlight some of the MH best practices that could benefit construction equipment dealers.
  • Raising Your Product Support IQ  (December 2007)
    Written By Mary Sedor
    Knowing what your customers need before they do - now that's service. And in today's competitive landscape, it's the kind of edge dealers need to differentiate themselves. Our buyers' guide outlines key features of some new software and technologies available for making the parts and service departments run faster and smarter than ever.
  • Equipment Will Still Need Support in 2008  (December 2007)
    Written By: Ron Slee
    Pundit predictions are plentiful - but one thing we can count on for sure is the opportunity to serve customers even better next year.
  • The People on the Bus  (November 2007)
    Written By: Ron Slee
    Talk to the people who got your business to where it is today.
  • All Together Now  (October 2007)
    Written By Mary Sedor
    Building teamwork among your departments means tearing down all barriers to collaboration.
  • What's Really Causing the Technician Shortage?  (September 2007)
    Written By Mary Sedor
    Executives on AED's Product Support Round Table say it may be less about the number of technicians and more about an inefficient service department.
  • Managing Service Minutes  (July 2007)
    Written By Steve Uible
    A service manager can turn around an entire department by paying attention to details.
  • Who Sells Parts And Service?  (March 2007)
    Written By: Ron Slee
    Hire a product support sales rep for every $1.5 million in parts & service business.
  • Process Management  (June 2006)
    Written By: Ron Slee
    Do your systems and processes support your employees and customers?
  • Back to Basics  (April 2006)
    Written By: Ron Slee
    The fundamentals of parts and service require consistent performance.
  • Phew,What A Year!  (December 2005)
    Written By: Ron Slee
    I wonder how many more of these we can stand.
  • Attachments  (October 2005)
    Written By: Ron Slee
    An interesting no man's land.
  • Training anyone?  (September 2005)
    Written By: Ron Slee
    It's very expensive to keep employees current and up to date.
  • Why Don't Dealers Grow Technicians?  (September 2005)
    Written By Matt Di Iorio
    Sixty-six percent of service managers say they are involved in some type of workforce development effort.
  • Charting A Course For Change  (July 2005)
    Written By Pam Gruebnau and Mary Seaman
    Equipment dealer and manufacturer executives discuss today's critical issues and tomorrow's brightest opportunities.
  • To Add Profit Add an Attachment  (July 2005)
    CED, July 2005
    Equipment Sales are strong, and there's never been a better time to imcrease profit by adding an attachment to that machine sale.
  • The Flat Rate Debate  (June 2005)
    Written By Pam Gruebnau and Mary Seaman
    And other product support issues facing dealerships today.
  • What Labor Shortage?  (April 2005)
    Written By Ron Slee
    The availability of mechanics seems to be slowing us down.
  • Rising Out of the Turmoil  (April 2005)
    By Mary Seaman and Pam Gruebnau
    Much belaguered, aerial-lift manufacturers are really enjoying the recovery.
  • Increase Your ROI on Pumps  (February 2005)
    By Mary Seaman
    Adding accessories and knowing how to match the pump to the customer's need are key.
  • Let’s Take A Do-Over  (January 2005)
    Written By: Ron Slee
    We had a good year - what shall we do for an encore?